Showing posts with label Telkom. Show all posts
Showing posts with label Telkom. Show all posts

Saturday, May 23, 2020

Desperately seeking …

I’m generally pro-Ramaphosa but I’m beginning to waver.
Where is he these days?
Why no regular presidential updates to the nation?
Our president appears to … disappear … when people need lockdown updates.
I understand he’s “consulting” with:
He’s also got his hands full with Cooperative Governance Minister Nkosazana Dlamini-Zuma desire to impose full prohibition on wayward South Africans’ use of tobacco and alcohol.
Still, there’s room for flexibility.
A sweet spot exists for introverts like Ramaphosa and extroverts like New York Governor Andrew Cuomo updating New Yorkers and Americans on television almost every night, Donald Trump admitting that he’s popping hydroxychloroquine pills and refusing to wear a mask  and Brazil’s President Jair Bolsonaro’s jet skiing , cooking out, and joking about the mad “neurosis” of Brazilians worried about the virus.
My advice to South Africa’s president?
Find a comfort zone that includes a once-a-week pandemic update; 30 minutes a week will go a long way.
Enquiring minds, and all that…
***
The Lincoln Project is a Republican-centric outfit concerned about the direction of the US under current leadership. Not Republican, I appreciate the Project’s efforts.
Earlier this week, I received a Project email listing three politicians and asking which We, the People, would like the Project to target.
I chose Senator Mitch McConnel… aka “Moscow” Mitch McConnell  and “Midnight” Mitch.
Yesterday, I received another email:
… we asked for your advice on which of Trump's enablers we should feature in our next ad.
It was...a landslide: 91% said Mitch McConnell.
So, we’re starting work this afternoon on a new ad.
But, let's be clear-eyed about something: Mitch McConnell is not like Donald Trump. In some ways, he's worse: calculating, methodical...intelligent.
McConnell may be Trump's Enabler-In-Chief, but he has also built himself one of the most powerful and ruthless campaign empires on the map.
Taking on the Majority Leader of the United States Senate is a seriously bold move, but it's one we're ready to make…
I can’t wait.

Senator and Trump Enabler Lindsey Graham is a target, too.
This 81-second ad spot, produced by the new Democratic LindseyMustGo super PAC, slams Senator Lindsey Graham as “spineless,” “shameless” and “dangerous” and calls for him to be voted out of office in the November election.
Further reasons Lindsey Graham’s gotta go… 
***
Need more levity? Enjoy Matt Wuerker, Politico editorial cartoonist and roaster-in-chief …

News blues…

Rick Wilson, well-known Republican Party campaign strategist and a co-founder of The Lincoln Project, is author of Everything Trump Touches Dies: A Republican Strategist Gets Real About the Worst President Ever. I’ve never read the book although I agree with the sentiment.
There are times when pity and glee come together to produce an emotion best described as, “Yikes, poor old Trump has an unerring instinct for choosing the wrong option!”
Early in his campaign for president, Trump and white evangelical Christians joined forces. A poll found overwhelming support from white evangelical Christian voters, with 75 percent approving of the president.
©  Photograph: Evan Vucci/AP
Click to enlarge
Trump basks in this approval and, always aiming for biggliest, he continues to claim that "no president has ever done what I have done for evangelicals, or religion itself."
Trump appointed right-wing Christians to his cabinet - Pence,
Redfield, Pompeo, Barr, et al.  Among his most ardent supporters is Jerry Lamon Falwell Jr., son of pastor, educator, evangelist, activist Jerry Lamon Falwell Sr., American Southern Baptist pastor, televangelist, and conservative activist (with a net worth of US$10 million upon his death). Junior Falwell is president of private evangelical Christian Liberty University in Lynchburg, one of the largest evangelical Christian universities in the world and one of the largest private non-profit universities in the United States.
Backfiring?  Trump’s recent demand that churches and other houses of worship reopen for services amid the coronavirus crisis may come back to haunt him.
Deeming religious services “essential” and threatening to override governors who ignored his orders for health and safety reasons, Trump’s support led the pastor of a small church in Arkansas to conduct services. Both he and his wife contracted Covid-19, and
ended up spreading [the virus] to 35 others who attended events at their rural Arkansas church - identified only as “Church A” in a rural Arkansas county of 25,000 people.
An additional 26 cases in the community occurred among people who had contact with those who participated in the church events, according to the study “High COVID-19 Attack Rate Among Attendees at Events at a Church — Arkansas, March 2020.”
The report found that more than a third of 92 people who attended events at the church from March 6 to 11 contracted confirmed cases of COVID-19, and three later died. The pastor, the first known case along with his wife, led a Bible study group at the church before he developed symptoms….
The contagion study released just as Trump is demanding that churches reopen.
***
Take a  deep breath and try to relax during this pandemic. For, No One Knows What’s Going to Happen. Stop asking pundits to predict the future after the coronavirus. It doesn’t exist.”
The best prophet, Thomas Hobbes once wrote, is the best guesser. That would seem to be the last word on our capacity to predict the future: We can’t.
But it is a truth humans have never been able to accept. People facing immediate danger want to hear an authoritative voice they can draw assurance from; they want to be told what will occur, how they should prepare, and that all will be well. We are not well designed, it seems, to live in uncertainty. 

Meanwhile, back at the ranch…

The day began with ongoing bank-centric frustrations: continued inability to send Instant Cash to the gardener who is under lockdown in distant Mpophomeni Township. (See yesterday’s post for backstory. )
The most recent email received from the bank’s Instant Money department explained:
Thank you for the response, unfortunately due the account the OTP that gets sent to you from bank and not from the instant money department. We will not be able to fix the problem on our side because we do not have access to your profile, which can only be accessed by Transactional Banking customer care.
Frustrated, I responded to that email:
I went to the bank yesterday where I was told only YOU guys could fix it. Now you tell me only THEY can fix it.
This does not make sense.
Could you phone the person I'm trying to pay and explain to him that, THIS time I cannot pay him because … well, of all the reasons you’ve given. Olsen Z is his name and he’s a husband and father of two small children that he's trying to feed while under lockdown. His phone number is 072 xxx-xxxx. Also, please explain to him that the last time I managed to pay him with your bank’s Instant Cash feature didn't really happen, that that was a figment of our imagination...
Thanks for your help! Have a good day!
Anxious to alleviate Olsen’s money worries, I tried again, two hours later, to send him Instant Cash.
Out of the blue, the transfer worked!
I messaged the gardener his passcode then sighed with relief!

The mysterious nature of how, why, and when these supposedly logical systems operate suggest intervention not by high-end technology but by moody genie. One day the genie feels generous and happy and grants favors such as Instant Cash. The next day? Nah! The genie is not in the mood.

Another sigh of relief today as I cancelled my mother’s Telkom account. (See post “Filling gaps?” for backstory )
This saga, however, will continue for 60 more days: 30 days for Telkom to cancel the account; another 30 days for Telkom to send the “final statement.” After 8 weeks with, essentially, no phone service, my mother will be billed for two more months of non-existent service.
***
Repatriation flights update:
Health Alert: Announcing Additional Repatriation Flights via Amsterdam – U.S. Embassy Pretoria, South Africa (May 21, 2020)
     Location: South Africa
     Event: The South African Ministry of Health has confirmed 18,252 cases of COVID-19 within its borders.
Announcing KLM Special Repatriation Flights from Cape Town and Johannesburg to Amsterdam
We have been notified that KLM Royal Dutch Airlines, in coordination with the Dutch Embassy in South Africa, is coordinating two special repatriation flights departing on May 29 and 30. U.S. citizens and legal permanent residents are eligible for this flight solely for the purpose of transiting through Amsterdam. Non-EU and Schengen state citizens must have an onward ticket from Amsterdam in order to board this flight, unless you have a residency permit for an EU or Schengen state country.
Please note, U.S. visa holders of any kind will not be eligible for admission to the United States after transit in the EU.
Flight information:
  • Flights will depart from Cape Town on Friday, May 29, and from Johannesburg on Saturday, May 30 to Amsterdam.
  • To book a ticket, you must contact KLM directly. Bookings can only be made through KLM’s Sales and Service Centre via phone at: +27(0)10 205 0101, daily between 09:00 – 16:00. You do not need to notify us that you purchased a ticket; we will coordinate with the airline directly.
  • U.S. citizen and LPR passengers are eligible to transit through the airport but will not be allowed to enter the Netherlands and must have a connecting flight.
  • Passengers will be responsible for onward travel to their final destination in the United States.
  • For any questions regarding price, payment, baggage allowance, seats, and other flight details, please contact KLM directly.
  • You do not need to email the U.S. Mission to South Africa to request a “laissez-passer” travel letter; these will be distributed as soon as possible after KLM sends us a confirmed passenger list.
  • KLM has a final manifest, passengers will receive all information about the assembly point, time schedule, and other relevant info from the Dutch Embassy. We thank you for your patience and ask that you do not email asking for this information.
You will be responsible for finding your own transportation to the required assembly point.
And, there is the rub: getting to Johannesburg’s Tambo International. Moreover, assuming I can figure out the six- to seven-hour one-way car trip to Johannesburg, how do I return to San Francisco from Amsterdam’s Schiphol Airport?
If one must be stuck in an airport, Schiphol is the world’s most user friendly. Unlike other airports, it provides chaise longues for all weary travelers to nap, not only those with private business club access.

I need more information from KLM before deciding on whether to depart or not.
So far, none of my calls have been answered.

I’ll keep trying but hope fades….

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Tuesday, May 19, 2020

Boiling frogs?

Click to enlarge.
Place a frog in boiling water and it will immediately jump out.
Place a frog in cold water that slowly heats to boiling and the frog, not registering the rise in temperature, will cook.
Moral of the story? Frogs do not react quickly to significant change.

Substitute frogs for humans and we have a metaphor for humans’ current reality.

American frog-humans
The United States has a frog in charge (no prince hidden under the froggy warts) and We, the People, don't notice the increasing temperature or how to leap out the water to save ourselves.
South African frog-humans
Telkom is South Africa’s SOE – State Owned Enterprise – for telephonic communication.
Think of Telkom as the slowly heating water and Telkom customers as frogs.

Two years ago, Telkom decided to transition all landline phones to wireless phones.
I received a breezy marketing but detail-free email from Telkom that the transition was underway.
I worried about the implications for aging customers such as mother. Tough to learn new technologies at 87-years-old, plus wireless reception in this rural neighborhood is unreliable.
I asked that Telkom email me whatever information it had about the proposed change so that I understood, 1) the overall plan, 2) the conditions of the proposed plan, 3)how it would affect my mother IF she choose to transition.
No email ever arrived.
Calls to Telkom were a nightmare of endless loops – “press x for x” – and, if I managed to talk to an actual person, I was told there were no conditions under which my mother could keep her landline.

Last January, I arrived in South Africa to find Telkom had forced my mother to transition and presented her with two D-Link wireless phones made in China. Only one of the two phones had a SIM card.
Before the start of lockdown, calls on the working phone intermittently failed and displayed, “No mobile network available.”
For the next eight weeks, my 87-year-old mother had no way to call a friend, a doctor, or an ambulance, police, or security firm if an emergency arose.
I called Telkom on my cell phone (waiting for a Telkom representative to answer is an expensive proposition in South Africa). I was told to drive to Telkom center in a large shopping mall in Pietermaritzburg. That is, drive twenty-five miles during lockdown with roadblocks and aggressive police and military patrols and wait for at least an hour in lines with little, if any, social distancing.
I complained to Telkom via email. No reply.
I wrote a Facebook complaint and got a response to “contact Telkom” but no contact info was provided.
Eventually, we traveled to Pietermaritzburg. Three times. Each time there was a small variation in why we couldn’t be helped: phone was broken, sorry, no replacement; ID info, phone number, or something else was incorrect, etc.
Finally, yesterday, Telkom presented a phone that appeared to work.
I tested it with a call from my cell phone. My mother answered! It worked!
She called the first friend on the list of friends she hoped to reach.
During that call, the phone failed.
Now, the phone displays no messages at all. The screen is black.
The frogs are cooked.

News blues…

The numbers continue to grow
Worldwide: 4,805,050 infections; 318,535 deaths
US: 1,508,600 infections; 90,360 deaths
Russia: 290,700 infections; 2,722 deaths
Brazil: 255,370 infections; 16,860 deaths
SA: 16,440 infections; 286 deaths
Map of infections per 100,000 by municipality in South Africa
***
"If it can take me down, it can take anybody down." (video clip, 7:44 mins).
Infectious disease expert Dr. Joseph Fair speaks from his hospital bed after contracting Covid-19: He shares his battle with coronavirus and warns others to take the outbreak seriously.
***
Ready for a laugh?
Sara Cooper:
Latest ad from The Lincoln Project

Whackjobbery*:

Just when one thinks Donald Trump can’t go any further in his brand of whackjobbery, he goes further!
Trump Says He Is Taking Drug That Is Deemed a Risk
Hydroxychloroquine can cause arrhythmia, but the White House physician says the “potential benefit from treatment outweighed the relative risks.” Stocks rose after positive vaccine news.
Trump wants the public to believe he’s taking regular doses of Hydroxychloroquine?
This, from a man who is notoriously self-centered and germophobic?
I don’t believe him.
He is either lying …or he understands only people with a heart can suffer arrhythmia.

Remember the day Trump swore the crowd at his inauguration was the bigly-est ever in the history of inaugural crowds? Soon after, we learned “Trump inauguration crowd photos were edited after he intervened.
His whoppers have only become whoppier.

Trump’s pal, Howard Stern, believes that Trump’s run for president was a Trump branding exercise, and that no one was more surprised at Trump’s win than Trump himself.
I concur with Stern. In the spirit of offering The Donald advice, I’ve urged Trump – telepathically – to feign a heart attack, to get out of the job of president, to retire to Mar a lago and write a whopper of a memoir.
Surely, somewhere in his “very, very large brain,” he knows he’s killing humans?
Feigning a heart attack would get him out of the White House and a job he doesn’t really want. Best of all, many Americans would consider him a hero, rather than a buffoon.
A heart attack would also prove he has a heart … and suggest he sacrificed himself out of overwhelming love of country and countrymen.

Feigning a Covid-19 infection would also get him out of the White House, but it’s not as romantic as a heart attack. It also risks mixed messaging.
He’d be a hero – to some - but an infection could raise uncomfortable questions:
  • Should people wear masks after all?
  • Should people stay home after all?
  • Should states not open? Should workers, including meatpackers, refuse to go to work?
  • Would the stock price of Hydroxychloroquine plunge instead of rise?
  • Could Democrats, worse, socialists, be right about a more robust health insurance policy?

*Whackjob: term coined by Steve Schmidt of The Lincoln Project to denote virulent Trump supporters who’ve given up common sense in favor of Trumpism.

Meanwhile, back at the ranch…

Finding the right cell phone for my mother is top of today’s agenda.
Continuing with building the pond weed path is next on the agenda.

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